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F.A.Q.

Online orders

From our homepage you can proceed in two ways: if you wish to browse Amedei’s product range, please click on a category and select your items of interest.
If you are looking for a specific product, type in the “Search” box one or more terms related to your desired item. A list of matching products will appear.

You can order our products via our online shop at the address amedei.it. First, browse the categories and select the items you are interested in.
Once you have added your desired products to your shopping cart, you can proceed to the following steps to submit your order.

Absolutely not. You can edit your products and quantities as many times as you wish and decide to not submit your order.

No, you don’t. The items you add will be reserved for you only after your payment.

Our available payment methods are PayPal and credit card.

All payments made through our website are secure according to the standards of PayPal. The details of your credit card will never be stored on our site.

A promo code is a coupon that will let you get a discount under special promotions. You will be informed about the required conditions to receive codes each time via our Newsletter, normally in occasion of a special event. If you have a promo code, all you need to do is enter its digits in the dedicated field in the final page of your order: the discount will be automatically calculated and immediately visible to you.

To check your order status, please log in to your personal area and click “My orders”. Remember that our customer care staff is available for further information.

Shipping

All our products will be shipped via SDA courier within Italy and via UPS courier to all other countries.
We use Avana packaging in order to protect the items and preserve their quality at best.

For national shipments the delivery time is 1-2 working days (not guaranteed) for continental Italy and 3/4 working days for Italian islands. In case of out-of-the-way addresses, the express shipping delivery times cannot be guaranteed.
Shipments abroad will be delivered in 3-4 working days.

As you complete your order, you will receive a link or code to check the shipping status of your order(s).

SDA courier will automatically make up to 2 delivery attempts; if they both fail, your package will be stored in the courier’s warehouses and you will receive further information by Amedei.
UPS courier will make only 1 delivery attempt before handing the package to the nearest UPS point.

You can contact our customer care service for information in this respect: 0587346563
Email amedei@sendabox.it