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Refund policy


If you have mistakenly purchased a product or have changed your mind after placing an order on and no longer want the received goods, you have the right to withdraw from the purchase contract without penalty within 14 days from the receipt of the goods, as indicated by Article 52 of the Consumer Code.

The right of withdrawal applies exclusively to the product purchased in its entirety; it is not possible to exercise withdrawal on one or more parts of the purchased product.

In the case of orders comprising multiple products, it will be possible to exercise the right of withdrawal for one or more products of the order, specifying it on the withdrawal form.


The right of withdrawal is excluded in the following cases:

  • Orders for custom-made or clearly personalized products.
  • Orders for sealed products that are not suitable for return for reasons of hygiene or related to health protection or that have been opened after delivery.

For reasons of hygiene and customer protection, the right of withdrawal is only applicable to products purchased on our website that can be returned and resold without endangering consumer health.


If you need to make a return, contact Customer Service following the procedure indicated below.

We will verify the situation and the existence of the necessary conditions to initiate a return procedure on your behalf.

Return shipping costs are the responsibility of the customer.

  • To start the return process, you will need to download the Withdrawal Form and send it completed to Customer Service will send you an email to confirm the receipt and processing of the request.
  • The form should then be placed inside the package.
  • The address to send the return to is as follows: Amedei Tuscany, Via San Gervasio, 29 - Loc. La Rotta 56025 Pontedera (PI).
  • The product to be returned must reach the Seller within 14 days from the date of the communication of the withdrawal.

The refund process will be initiated immediately by Customer Service upon receipt of the return at the address indicated in the Withdrawal Form.

Before approving the refund, Amedei reserves the right to verify the conformity of the returned goods, ensuring that the products are in perfect condition and in their original packaging, complete in all its parts, and that they have been sent within the specified time frame.

Customer Service will then communicate the outcome of the verification and the possible acceptance of the refund request via email.

Amedei will refund the entire amount paid by the customer for the purchase of the returned product(s) (excluding the initial shipping and return shipping), within 14 days from the receipt of the product by the consumer customer.

The refund will be made to the same payment method used at the time of purchase.

For more information on the right of withdrawal, returns, and refunds, please read the Terms and Conditions.

Download the Return Form


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